Banks and other financial institutions must settle customers' complaints on overcharge, unauthorised deductions and other matters within two weeks, the Central Bank of Nigeria (CBN) has directed.
Mr Tajudeen Ahmed, the CBN Head of Complaints Management Division, broke the news yesterday. Ahmed reiterated the apex bank's commitment to eradicating excess and arbitrary charges.
According to him, the CBN has issued a circular which could be found on its website showing all legitimate bank charges.
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